Terms & Conditions & Safety & Security

All water sports carry an inherent risk of danger, be it damage to property or injury to yourself and/or to others, even death.

You must therefore always take the most appropriate and necessary safety precautions at all times when using your board and equipment. And it is of paramount importance that you never take any risks and always act responsibly, competently and always with your abilities.

For your own safety and for the safety of others, we have put together a useful guide to help you stay safe on the water when out paddle boarding. We urge you to read it regularly and become familiar with the advice. You can view the guide her: Staying Safe On The Water When Paddleboarding. 

In no event shall iSUP UK be liable for any direct, indirect, punitive, incidental, special consequential damages, to property or to life, whatsoever arising out of, or connected with the use or misuse of products purchased from our website.

Background & Jurisdiction

Updated: 05 June 2024

Inflatable SU PaddleBoards & iSUP UK provides the inflatablesupaddleboard.co.uk website 'as is' and does not guarantee the functionality of the site, nor the accuracy or reliability of any content on the site.

These terms and conditions apply to all contractual arrangements for the sale of products between Inflatable SU PaddleBoards & iSUP UK ('us', 'we', 'our') and the customer ('you' 'your'). You must read and understand these terms before purchasing any products from our website.

Inflatable SU PaddleBoards & iSUP UK is located in and operates out of London, England. These Terms and Conditions, the relationship between you (the customer) and us (Inflatable SU PaddleBoards & iSUP UK) whether contractual or otherwise, shall therefore be governed by, and construed in accordance with the law of England & Wales. Any claims will also be governed by, and construed in accordance with the law of England & Wales.

These terms do not affect your statutory rights under UK law.

Products, Availability & Pricing

We make every effort to ensure that all prices, including goods, services and shipping charges shown on our website are accurate.

We cannot guarantee products will be available at the time of ordering. Stock levels indicated on the website are not always the latest and most up-to-date figures. If we are unable to fulfil an order or if an order is likely to be delayed, we will contact you promptly so you can decide how to proceed.

All prices are inclusive of VAT at the current rates and are correct at the time of entering the information on to the system.

We reserve the right to change our prices as we see fit and to add, edit or remove any special offers, discounts or packages as necessary.

The total cost of your order is the price of the products ordered including any delivery charges.

At the time of publishing (see above) prices displayed at checkout relate solely to orders for delivery to UK mainland addresses only.

Placing An Order

Before placing an order, you will be asked to agree to these terms. Failure to accept these terms will prevent you from completing your order.

To be eligible to purchase products and lawfully enter into and form contracts on this website under English law you must register by providing your real name, phone number, email address, payment details and other requested information. You must be over 18 years of age. You must stipulate a delivery address in the United Kingdom (PO Box numbers, hotels and accommodation addresses are not acceptable) and you must possess a valid credit or debit card issued by a bank registered to the address you have provided.

By making an offer to buy a product you specifically authorise us to transmit information (including any updated information) or to obtain information about you from third parties, including but not limited to your debit or credit card number or credit reports to authenticate your identity, to validate your credit card, to obtain an initial credit card authorisation and to authorise individual purchase transactions.

When you place an order to purchase a product from us, we will send you an Order Confirmation e-mail confirming receipt of and includes details of your order. This email acknowledges receipt of your order but does not confirm our acceptance of your offer to buy the product/s ordered.

Formal acceptance of your offer will be confirmed in the Dispatch Confirmation email sent when we dispatch the product to you. It is at this time that we will conclude the contract of sale for the product/s ordered by you. Please note, if you purchase more than one item, you may receive a separate Dispatch Confirmation email for each package.

We have the right to cancel any order should we for any reason be unable to fulfil it. If there are any problems with your order, we will contact you.

All products ordered will remain the property of iSUP UK until we have delivered the products to the address specified by you.

Shipping, Returns & Cancelling An Order

You can view the relevant terms and conditions on the Shipping & Returns Page


You can view the relevant terms and conditions on the Warranties Page

Our Liabilities

We will be responsible for any foreseeable loss or damage that you may suffer as a result of our breach of these Terms of Sale (or the Contract) or as a result of our negligence. Loss or damage is foreseeable if it is an obvious consequence of our breach or negligence or if it is contemplated by you and us when the contract is created. We will not be responsible for any loss or damage that is not foreseeable.

We only supply goods for domestic and private use by consumers. We make no warranty or representation that the goods are fit for commercial, business or industrial use of any kind (including resale). We will not be liable to you for any loss of profit, loss of business, interruption to business, or for any loss of business opportunity.

Inflatable SU PaddleBoards & iSUP UK assumes no liability for any damage or injury to you or others caused by use, misuse or inability to use any products purchased from us, or the failure of any products purchased from us.

You are required and expected to read, understand and pay careful attention to the warnings, advice, risks and guidance outlined in the Paddleboarding Safety Protocols. Upon purchasing and subsequently using a product from our website, you agree to follow the safety protocols we hereby provide you with and accept that it is your responsibility to understand the risks involved with the sport / past-time and to paddle board safely and responsibly in order to avoid or prevent injury, danger or death to yourself or to others.

Force Majeure

We will not be liable for any failure or delay in performing our obligations where that failure or delay results from any cause beyond our reasonable control. Such causes include, but are not limited to: power failure, internet service provider failure, strikes, lock-outs or other industrial action by third parties, riots and other civil unrest, fire, explosion, flood, storms, earthquakes, subsidence, acts of terrorism (threatened or actual), acts of war (declared, undeclared, threatened, actual or preparations for war), epidemic or other natural disaster, or any other event that is beyond our reasonable control.

Privacy Policy

You can click here to view our Privacy Policy

Important Note For Off-Shore & Overseas Residents

UK Residents Off-Shore: If you reside offshore or overseas, including N. Ireland, Isles of Scilly, Isle of Mann, Shetland Isles or Orkney Isles, additional shipping charges will be applicable and in addition to the price shown at checkout. You must therefore contact us to confirm the additional charges before placing your order.

We are currently updating the checkout to enable you to place your order automatically but at the time of writing this is not yet possible so please bear with us

Overseas Residents: We are currently unable to process orders for delivery outside the UK. This facility will be resolved shortly and the website will be updated once done. If you reside in another country and require delivery to your location, you will be liable for any additional fees that may be applicable such as VAT, import duties and any relevant additional shipping fees.

Miscellaneous But Important

We may refuse to process a transaction for any reason or refuse service to anyone at any time at our sole discretion.

We reserve the right to withdraw any products from the website at any time and/or remove or edit any materials or content.

We will not be liable to you or any third party by reason of our withdrawing any product from this website whether or not that product has been sold, removing or editing any materials or content on the website, refusing to process a transaction or suspending any transaction after processing has begun.

If for any reason your payment is not received and you have already received the products you ordered from us, you must pay for or return those products to us in accordance with our reasonable return instructions and in the same condition that you received them at your own expense. If you do not do this within 21 days of the date on which we cancel your order, we may collect or arrange for collection of the products at your expense. We reserve the right to charge you for any and all damage to (or other adverse interference with) any products that are the subject of an unpaid order.

Inflatable SU PaddleBoards & iSUP UK makes no (and disclaims all) representations or warranties of any kind, express or implied, on our website.

Inflatable SU PaddleBoards & iSUP UK is not liable for any direct or indirect loss of profits or other financial loss or damage arising out of a defective, damaged or wrongly delivered product/s, and our liability is limited to the purchase price only.

Paddle Board Insurance

Inflatable SU PaddleBoards & iSUP UK strongly advises you to purchase your own paddle board insurance to cover against any misfortunate events that might occur whilst using your paddle board.

Annual cover can be purchased for as little as £25.00 so there really is no excused not to heed our professional advice!

You can find lots of insurers online by simply googling 'paddle board insurance'. One such provider is sportscoverdirect.com. Another is insure4sport.com. Inflatable SU PaddleBoards & iSUP UK has no financial or vested interest in either or these sites. They are listed for your convenience because they feature high on google's search algorithm at the time of writing. 

Do your research and carefully compare quotes and only purchase the very best cover you can afford.